Terms of Service

1. Parties and scope

These terms govern the supply of services by Telebyte Solutions Ltd (“Telebyte”) — a company registered in England & Wales, company number 15656558, registered office 28a Church Lane, Marple, Stockport, Cheshire, SK6 6DE — to the entity identified in the relevant order or proposal document (“Client”). Where a signed statement of work or service agreement exists, that document takes precedence over these terms in the event of conflict.

2. Services

Services are described in the relevant order, proposal, or statement of work and may include hosted dialler infrastructure, CRM implementation, custom development, and ongoing managed services. Service levels, response times, and uptime commitments, where they apply, are stated in the order document and not in these general terms.

3. Fees and payment

Fees are stated in the order document. Recurring fees are invoiced monthly in advance. Project fees are invoiced according to the milestone schedule agreed in the statement of work. All invoices are payable within 14 days of issue. Late payment may incur interest at the rate set under the Late Payment of Commercial Debts (Interest) Act 1998. All fees are exclusive of VAT.

4. Client obligations

• Provide accurate information, credentials, and access reasonably required for Telebyte to deliver the services.
• Hold all licences and consents (regulatory, telephony, third-party software) required for Client’s operation.
• Use the services in compliance with applicable law and with Telebyte’s Acceptable Use Policy.
• Designate an authorised technical contact empowered to make operational decisions.

5. Intellectual property

Pre-existing Telebyte tooling, libraries, and operational knowledge remain Telebyte’s property. Bespoke deliverables developed exclusively for Client under a paid statement of work transfer to Client on full payment. Open-source components remain governed by their respective licences.

6. Data protection

Where Telebyte processes personal data on Client’s behalf, Telebyte acts as a processor and Client is the controller. A separate Data Processing Agreement is executed alongside any order involving the processing of personal data, and that DPA governs in the event of conflict with these terms.

7. Warranties and disclaimers

Telebyte will perform the services with reasonable care and skill. Beyond that, and to the maximum extent permitted by law, all other warranties (whether express, implied, or statutory) are excluded. Telebyte does not warrant that the services will be uninterrupted or error-free.

8. Limitation of liability

Telebyte’s aggregate liability under any order is capped at the fees paid by Client in the 12 months preceding the event giving rise to the claim. Neither party is liable for indirect or consequential losses, including loss of profit, revenue, business, or anticipated savings. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded.

9. Termination

Either party may terminate a recurring service for convenience on 30 days’ written notice. Either party may terminate immediately on the other’s material breach not remedied within 14 days of written notice. On termination, Telebyte will provide reasonable transition assistance — including a full backup of Client’s data, configuration, and recording archives where applicable — on a time-and-materials basis at the published day rate.

10. Governing law

These terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction.