UK Contact Centre & Financial Services Technology · 28 Years
Diallers, call analytics, reporting, compliance, CRM and customer-facing websites — for regulated UK firms.
years in UK contact-centre tech
calls indexed & searchable
contacts under management
call coverage, reference deployment
Running in production on Telebyte’s reference deployment
The problem
If you’ve spent any time around a ViciDial install, a GoHighLevel pipeline, or a customer-facing quote site sitting on top of an insurer API, you know the failure modes: a SIP trunk that drops at peak hours, a CRM workflow that quietly stops firing, a Next.js form that posts to a CORS-blocked endpoint at 4pm on a Friday. Most “contact centre IT” suppliers will sell you the boxes and disappear once the invoice clears.
Telebyte was built the other way round. Telebyte’s reference deployment is a live UK insurance brokerage where every part of this stack — dialler, CRM, customer-facing site, transcription pipeline — runs every working day. The log alongside is the 2am every unmanaged estate dreads — a SIP trunk dropping, channels lost, a backup missed. On a Telebyte-managed estate it ends the only way that matters: failover engaged, zero calls lost.
What we do
Hosted and managed ViciDial / Asterisk for UK contact centres. SIP trunking, call recording compliance, agent infrastructure, and migrations from hosted SaaS providers. Self-managed from £149/mo, fully managed from £1,200/mo. We run ViciDial / Asterisk, and migrate from Amcat/Noble, Touchstar, Ultra and Onstate.
Read more about DiallersWhisper transcription, AI conversation intelligence, and full-text search across every call — built for FCA-regulated UK firms under Consumer Duty. 9.2M+ recordings indexed and searchable on Telebyte's reference deployment, with an AI layer scoring calls on quality and compliance. Self-hosted from £4,500, managed from £299/seat/mo, or £149/seat/mo as an add-on.
Read more about Call AnalyticsOperations intelligence built on top of the dialler — live wallboards, per-agent connect-rate analytics, web-lead provider scorecards, and automated daily email digests. The numbers managers actually act on, delivered every morning rather than buried in a dashboard. Self-hosted from £2,000, managed from £149/mo.
Read more about ReportingTPS/CTPS register screening, HLR validation, Ofcom drop-rate monitoring, and anti-fraud checks for regulated UK outbound — the controls regulators ask for, switched on by default, with a full audit trail. Built for FCA Consumer Duty and Ofcom obligations. Self-hosted from £2,500, managed from £199/mo + lookup costs.
Read more about ComplianceGoHighLevel implementation, customisation, and ongoing management. Pipelines, automations, custom dashboards, agent permissions, off-site backup, and bespoke insurer and underwriting-platform integrations built to order — National Friendly already live. Especially for UK insurance, finance, and claims firms.
Read more about CRMCustom Next.js applications for regulated UK firms — marketing and brochure sites, quote-to-application flows, broker portals, anything that needs to talk to an insurer or finance API. Hosted on Vercel, integrated with the CRM, FCA-aware from day one. From £3,500.
Read more about WebsitesWhere this comes from
Telebyte’s playbook traces back to 2004, when its founding engineer joined Amcat UK Ltd — one of the heritage UK predictive dialler vendors, later part of Noble Systems — as a 3rd-line installation and support engineer.
Twenty-two years on, that grounding runs ViciDial / Asterisk in production today, with hands-on history across Amcat/Noble, Touchstar, Ultra, and Onstate — and nearly a decade leading IT operations at a UK insurance group, including responsibility for a contact-centre engineering team that grew to eleven people at peak: five developers, four support engineers, and two dialler managers.
Telebyte has operated as a private UK technology consultancy since August 2014.
No middle layer. The engineer who’d design a Telebyte system is the engineer who’d build it.
The reference deployment
Telebyte’s reference deployment is an FCA-regulated UK insurance brokerage running the entire technology stack: an 8-agent ViciDial floor, a GoHighLevel CRM with 540,000+ contacts, a Whisper-based transcription pipeline across more than 9 million call recordings, and a customer-facing Next.js quote-to-application site sitting on top of a major UK friendly society’s insurance product APIs.
A second engagement is a UK claims management firm running on the same stack — dialler, CRM, and customer-facing infrastructure all delivered and supported by Telebyte.
Telebyte is taking on new clients across every service lane. References available on request once a fit is established.
LAYER 01
Next.js · Vercel
Quote-to-application flows, server-side proxied into insurer APIs.
LCP
LAYER 02
GoHighLevel
Pipelines, automations, custom dashboards, agent permissions.
contacts
LAYER 03
ViciDial · Asterisk 18
Outbound, inbound, blended campaigns. SIP via VoipTalk.
agents live
LAYER 04
Whisper · RoBERTa · MariaDB
Encrypted, indexed, FCA-compliant, fully searchable.
indexed
Why us
Engineering grounding from Amcat UK in 2004. ViciDial / Asterisk in production today, with hands-on history across Amcat/Noble, Touchstar, Ultra and Onstate. Nearly a decade running an IT team of up to eleven for a UK insurance group. The depth shows up in the work.
The reference deployment is a live UK contact centre Telebyte builds, manages, and operates every working day. Anything Telebyte recommends has been load-tested on Telebyte's own operation before it hits a client invoice.
Phone, email, and ticket support all answered by people in this country, on UK time. No tier-one offshore relay.
Tiered monthly pricing for diallers on the website. Day rate for projects. No “request a quote” wall for the basics.
Pricing
Three tiers for hosted ViciDial, starting at £149/month for self-managed and £1,200/month for fully managed. CRM and website work is project-based — fixed prices for fixed scopes, £900/day for time-and-materials. Everything listed on each service page, including what’s not included.
Tell Telebyte roughly what you’re trying to do — agent count, what’s in production today, any compliance constraints. One working day to a straight answer.